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Phocas Software

Phocas Software Jan 19    Article

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Automotive afterparts business wins with business intelligence

Q: Why does CoolDrive need analytics?

JOHN: We’re trying to ensure we have the right stock in the right location to service customer needs on demand.  Then it’s about whether we can deliver on time. My biggest concern has been how to best understand those relationships to maximise our investment in inventory.

Q: How is Phocas helping?

JOHN: I’ve started using Phocas to give me the hands-on ability to very quickly identify how we are managing our inventory in any branch, ... Read More

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Greg Miller

Greg Miller Jan 18    Article

Community Member

U.S. Communities Selects Advance Auto Parts as Exclusive Automotive Parts Provider

Advance Auto Parts, a leading automotive aftermarket parts provider in North America, serving both professional installer and do-it-yourself customers, has been selected as the exclusive automotive parts and accessories supplier to the U.S. Communities Government Purchasing Alliance, representatives from both organizations announced today. The partnership between Advance and U.S. Communities will extend through December 2019.

U.S. Communities is the only government purchasing cooperative organization created by public agencies for public agencies, helping secure more than $2 billion in products and services for participating agencies each year. Through their partnership with Advance, U.S. Communities will ensure that more than 55,000 participating government, education, and nonprofit entities throughout the United States receive access to quality automotive products and services, offered at fair prices.

U.S. Communities participating agencies are eligible for special pricing on parts and accessories for fleet vehicles, as well as more than 600,000 parts available from Advance for light, medium and heavy duty cars and trucks. Advance will offer technician training programs, and partner with participating agencies on online parts ordering and customized inventory management solutions. Parts are available from Advance, Carquest and AI. For more information, visit www.uscommunities.org

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Rebecca Ledbetter

Rebecca Ledbetter Jan 17    Article

Community Member

Transmission Repair Tips – Why Are Transmissions So Expensive?

No doubt about it: auto repairs have gotten expensive and automatic transmissions are no exception.

But don’t get the wrong idea; no one’s getting rich fixing your transmission.

The parts make up a sizeable portion of the bill.

They include all the normal wearing items, such as the clutches, gaskets, and seals.

And today’s transmissions consist of thousands of individual parts, in dozens of subsystems.

Even the tiniest broken spring or damaged check valve can cause a transmission to melt down into a pile of scrap metal.

The transmission physicians at your local Cottman Transmission and Total Auto Care center spend hours combing through each component to make sure your transmission works right and keeps working for years to come.

What’s more, when you bring your transmission problem to your nearby Cottman center, you can be sure you’ll never pay for a transmission unless you really need one.

Because, at Cottman, that’s what we do.

For more information visit www.cottman.com or call 1-855-526-8862

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Rebecca Ledbetter

Rebecca Ledbetter Jan 17    Article

Community Member

Transmission Repair Tips – Value Of A 10 Day Recheck

You just had your transmission rebuilt and it seems to be working fine but the shop wants you to bring it back for a 10-day recheck.

Don’t worry, there’s no problem.

The 10-day recheck is a valuable part of the rebuild procedure.

It gives the technicians a chance to look for any minor issues that you wouldn’t notice under normal driving conditions.

And, if they find something wrong, like a slight leak or a slipped adjustment they can take care of it now, while it’s still a minor situation.

The transmission physicians at your local Cottman Transmission and Total Auto Care center know just what to look for to make sure your rebuilt transmission is working right, and to keep it working for years to come.

Because, at Cottman, that’s what we do.

For more information visit www.cottman.com or call 1-855-526-8862

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Karen Cover

Karen Cover Jan 13    Article


UBM

NADA study shows dealership salaries increase but turnover remains a problem

Salaries are increasing for dealership employees (particularly those on the service side of the business), but relatively high turnover is still hampering profitability as new car sales begin to flatten, according to The National Automobile Dealers Association Workforce Study (DWS).

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Karen Cover

Karen Cover Jan 13    Article


UBM

Check out our Dealership Newsmaker Q&A with Shane Skinner

Record360, an asset condition software vendor, released its inaugural dealership service center customer survey in 2016. Shane Skinner, founder and CEO, at Record360, discussed the results with Aftermarket Business World.

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Karen Cover

Karen Cover Jan 09    Article


UBM

Investing in Cybersecurity

By 2020, one in five vehicles on the road across the world will have some form of wireless network connection, according to Gartner. But despite the growing market for connected vehicles, cybersecurity does not appear to be a top concern. A recent report by KPMG found that two-thirds of automakers hadn’t invested in information security over the past year.

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Karen Cover

Karen Cover Jan 03    Article


UBM

5 Ways Service Writers Can Improve Customer Service

There are five quick steps every service writer and manager can do to make customer service not only a more important priority in 2017, but even better than before.

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Karen Cover

Karen Cover Dec 22    Article


UBM

SATA Christmas Movie 2016

When Santa's sleigh needs a refinish only SATA will do. The SATAjet® 5000 B PHASER™ is here to save Christmas.

Watch here

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Karen Cover

Karen Cover Dec 20    Article


UBM

Research Scholarships, Contests To Supplement Automotive Training

From scholarships to contests, financial backing and support is available throughout the aftermarket for today’s repair shop professionals to acquire the training, tools and equipment they need to properly maintain vehicles. Read more

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