AutoPro Network How-To Instructions
Learn to tackle tough transmission issues
NACE Automechanika 2017 in Chicago is truly an international event, with vendors and exhibitors from all over the world participating in a trade show that covers all segments of the automotive industry with a focus on the grassroots members – the technicians, shop owners and educators. Coupled with the trade show is a selection of training events; some offered for a fee, and others offered at no cost to the attendees. Read more.
Defuse the ticking time bomb of open recalls
It was November 7, 2014 when The New York Times published a shocking article that revealed exactly how unsafe our roads are. The subject? Takata's airbag recall crisis. Called "the largest and most complex safety recall in US history," it affected vehicles made by 19 automakers and 85 million American airbags. Major companies, from Honda to Mercedes-Benz, were forced to issue recalls for their vehicles. And, although the problem started 3 years ago, it's tripled in size over the past year. Read more.
Before You Go on a Road Trip…
Summer’s just around the corner. And, if you’re one of the few people who’ve never seen National Lampoon’s Vacation, you may be considering a road trip for your vacation this year.
Well, before you head off to enjoy your well-earned break from the day-to-day grind, take your car over to your nearby Cottman Transmission and Total Auto Care center for a complete, pre-vacation checkup.
What’s involved in a pre-vacation checkup? Basically, the technicians go over your car from bumper to bumper with a fine-tooth comb, looking for anything that could create a safety hazard or might let you down while you’re away.
They’ll check the lights, wipers, and washers. Then they’ll get under the hood to make sure all the fluids are full, the filters are clean, and the battery terminals aren’t corroded.
They’ll put your car up in the air and check the tires, brakes, shocks, and exhaust. And they’ll look for anything that might be loose, worn, or damaged.
Of course, if you’d like, they’ll also take care of any maintenance services you’d like to have done before you go: oil changes, transmission services, tuneups, fuel system services — anything you’d like to do to make sure your car is ready to handle the demands of a long trip.
As Chevy Chase taught us, the road can be a cruel mistress. To avoid problems, your best bet is to make sure your car ... Read More
PODCAST: Being Positive is Contagious says 2017 ASE/Auto Care World Class Technician
Vice Chair of CCPN is Honored as a 2017 ASE/Auto Care World Class Technician. LISTEN HERE.
Dwayne Myers tells his story that starts in the Army and ends with the 2017 ASE/Auto Care World Class Technician Honor. It seems that everything Dwayne Myers did in his career helped pave the way to this recognition.
A partner in the four-shop operation Dynamic Automotive in Frederick County, MD, listen to Dwayne’s message that anyone can have success. He says, “Don’t be afraid to give up the good to go after the great.”
Dwayne shares some great wisdom on Dynamics commitment to training and building a team. He sees a bright future for all shop owners and provides a great piece of management wisdom: ‘Never Talk Mad’.
Breaking down vehicle scanning
The electronic computer-controlled systems in vehicles are some of the most highly advanced and reliable systems we have ever seen, but they are also one of the most misunderstood in the industry. These modules or microprocessors are generally referred to as an Electronic Control Module (ECM. Like any computer component, these ECMs sometimes need updates and/or relearning; to do this, you need to first scan the system. Read more.
Do you rely on scanning or not? Let us know in the comments below!
Is Strong Internal & External Communication the Key to Unyielding Customer Service?
Bill Greeno from Quality Automotive and Smog in Truckee, CA feels that communication is the pinnacle to a well-run business. He and his team work hard on building strong internal communication that he says makes a huge difference in his unyielding customer service. LISTEN HERE.
Bill is also a business consultant with a focus on leadership and management. He works with the The Institute for Automotive Business Excellence and a group of 14 shop owners.
He also believes that having a satisfied staff is pivotal to customer service success. Having a shared vision is at the core of his customer service commitment. Their Vision Statement is “Your Trusted Local Auto Care.” Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure.
How Cottman Transmission and Total Auto Care Found Its Storytelling Heart
By: Derik Beck, VP of Digital Marketing, Cottman Transmission and Total Auto Care
A key to creative, successful communication and marketing lies in gaining a fresh perspective on the industry you’re working in and the brand you represent. We’re creatures of habit and can fall into comfortable routines. Periodic brainstorming sessions and adoption of a mindset that embraces being as inventive as possible can counteract a retreat into the same old, same old. Specific tactics might include giving your website a face lift, developing enticing, consumer-facing promotions or contests or evaluating what competitors in and outside your industry are doing. Return to the basics with a team story idea session— the more originality and variety you incorporate into campaigns, the more effective they can become. No matter the industry, pushing for creativity allows marketing and communications professionals to tell the most compelling stories possible. Some of the best marketing strategies revolve around finding untold stories. Here are three tactics that have proven to be invaluable in uncovering untold stories.
LOOK AT WHAT’S MISSING
As alluded to above, it can be easy to fall into a creative silo, which runs the risk of turning your campaigns routine. Sometimes it’s merely a case of being so close to a project that it’s hard to see it needs a new e... Read More
Podcast: Barrett & Ziglar speak on Sales and Personal Improvement for Aftermarket Pros
Barry Barret, Director of Training at RLO and a Ziglar Legacy Certified Coach and Tom Ziglar, CEO of Ziglar Inc. bring their personal improvement passion as it relates to all automotive aftermarket professionals. LISTEN HERE.
We talked about ‘The Wheel Of Life’, The fastest way to success is to replace a bad habit with a good habit, how to create a perfect start to your day, Zig Ziglar stories and much more. Enjoy a very inspirational episode that could become one of your most listened to interviews.
CRP Industries executive Rachel Sobon cited as 2017 Brava Award winner
CRP Industries Inc. (crpindustries.com), a leader in automotive parts and industrial products, has announced that its Director of Human Resources, Rachael Sobon, has received the 2017 Brava Award for top female business leadership in New Jersey. New Jersey SmartCEO is presenting the award in recognition of Sobon’s achievements in her professional career.
The Brava Awards celebrate the distinguished achievements of 40 of Greater New Jersey’s top female business leaders. Sobon was selected for the award for her work in not only her professional life, but also in her family and community. Sobon was selected by an independent committee who reviewed local business leaders and chose winners based on company growth, community impact, and mentoring.
“Brava winners possess the hallmark qualities of successful leaders — vision, passion, compassion, dedication, perseverance. Each winner in this year’s class exhibits these qualities in all facets of her life, from running her business to tending to her family and donating time and resources to philanthropic initiatives,” says Jaime Nespor-Zawmon, president of SmartCEO. “We are honored to recognize a group of women who are truly making a difference in the world.”
Rachael Sobon is highly skilled and experienced in Human Resources management. She has been with CRP Industries ... Read More
ATSG Brings Industry-Leading Transmission Expertise to NACE Automechanika Chicago
This summer at NACE Automechanika Chicago, ATSG’s top transmission trainers will be leading four undercar training courses for all automotive professionals no matter their experience level. Anyone who performs undercar service should take part in these classes, which will cover hot topics including 8 & 9 speed and 0AWQ multitronic DSG transmissions, bus communication protocols and torque converter clutches.