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Big O Tires Closes Stores for 2 Minutes 40 Seconds in Observance of Total Solar Eclipse
Hundreds of millions of drivers are reminded of the importance of wheel alignment as Big O Tires, home of the Free Alignment Check, declares August 21 National Day of Alignment.
Dave Says Technology is Carrot at End of The Stick To Entice Recruitment & Keep A Techs
Dave Hobbs, Lead Technical Trainer and Program Developer at Delphi Product & Service Solutions, has been in the aftermarket for over 30 years living his passion teaching technicians about repairing new technology. LISTEN HERE.
The Trainer #67 - Troubleshooting P0420/0430 DTCs (Catalyst Efficiency Below Threshold)
Among the Top 10 Diagnostic Trouble Codes (DTCs) techs deal with on a routine basis are the “Catalytic Converter Efficiency Low” codes; the P0420s and/or P0430s.
Still, many of you are automatically swapping out the converters in an effort to resolve the DTCs. And many of you learned the hard way that these DTCs are often caused by something other than a failed converter. In fact, that's the case in most instances!
So we talked to the experts at Walker Exhaust to learn more about effectively troubleshooting these codes. Watch to learn the facts on some common myths and the 5 basic checks you can make to successfully diagnose 85%+ of these failures.
Be sure to watch this Walker video right after, too!
AND visit their site for troubleshooting aids you can download directly:
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Do you need a quick new idea to implement that will give you an edge?
Is Your Customer Retention All About Your Integrity and a Trusting Relationship?
Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to perfection. The team knows that they are not fixing cars and that their customer is the most important part of the business. LISTEN HERE.
Their shop, Repair One Automotive is in The Woodlands, TX. They believe that living in the same community as their business brings great value and recognition.
Brenda and Brent, who do not have a background in the automotive field, share where they get their new ideas, how to grow your own techs, their marketing strategy, and the extreme value they’ve received from hiring a business coach, among other great talking points in this interview.
Auto repair shop management challenges and solutions
Aaron Stokes, founder of Shop Fix Academy and operator of 6 auto repair shops, discusses challenges auto repair shops often face, including finding the right manager and car count.
Cottman Transmission and Total Auto Care Honored with Summit Silver Award for Animation
Cottman’s Transmission Physician Video Series Racks Up Another Award
HORSHAM, PA. – Cottman Transmission and Total Auto Care continues to bring home award after award for its digital marketing proficiency with yet another award in its repertoire, growing the brand’s reputation for quality and service.
Out of more than 5,000 submissions from 24 countries, Cottman’s web series “Transmission Physician,” featuring an animated female transmission expert, earned the Silver Award in the 2017 Summit Creative Award competition for its creative work in the educational animated video series.
“There’s nothing more gratifying than seeing your team’s hard work pay off, and the Cottman crew put their heart and soul into creating the Transmission Physician,” said Derik Beck, vice president of digital marketing at Cottman. “Watching her take home so many distinguished honors just reinforces why we do what we do, and how important it is to value service and education for our customers over everything.”
The Summit Creative Award (SCA) recognizes and celebrates the creative achievements of small and medium sized advertising agencies worldwide with annual billings under $30 million. Celebr... Read More
Do You Expect Your Customers to be ‘Customers For Life?’
Tom Lambert from Shadetree Automotive in Layton, UT has a goal to keep customers for life. Everything executed in the business and through marketing efforts works toward that goal. LISTEN HERE.
Lambert can say this because he has built a company with a strong culture of caring from a highly motivated, yet laid back team that loves to have fun.
The key to his success was hiring a business coach to bring the guidance he needed to see things from a different perspective. His organization is experiencing 10% growth each year and will top out at $2.5 M in revenue this year.