Shop Owners

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Having a Guru Without Adding to Your Staff

Imagine having the ability to have a technical problem-solving guru hunched over the computer keyboard in the back room, entering all of the repair problems you or other techs are experiencing on vehicles and scouring the internet for answers.

This man is up to that challenge!

OK, so maybe it’s not exactly him serving as a guru in your back room, but there are many gurus on your side on the internet, and you don’t have to go far to find them.

Eric Girard, a shop owner in North Carolina, spends time both under the hood and over the keyboard. The extensive knowledge that he has compiled over the years has allowed him to answer questions nearly before they are asked. When a technician posts his or her concerns, queries and questions in the SureTrack Community, it’s a good bet that Girard will be one of the first to answer the question.

Girard is an expert in the automotive repair game, and has contributed hundreds of answers, scenarios and other information in the SureTrack Community, part of the ProDemand auto repair software from Mitchell 1. The Community is a crowd-sourced forum for technicians with real-world problems, solutions and fixes. Like Girard, who is a mainstay in the Community, members are technicians, service wri... Read More

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Chelsea Frey

Chelsea Frey Oct 16    Article


UBM

Electronic torque wrench

The Matco Tools 3/8" Drive Flex Head Electronic Torque Wrench 10-100 Ft. Lbs. with Angle, No. ETWB100FKA, offers a sealed ratchet head for better performance and the flex head design provides added access and control in tight spaces. The angle measurement eliminates the need for angle meters for applications specified by manufacturers. Featuring 100% steel body construction, it offers a non-slip, comfort grip and the flared handle provides a secure hold. With nine preset modes, it is fully programmable to get the job done faster. Additionally, there are four torque alert modes including a LCD display, dual progressive LEDs, an audio alert and vibration.

To learn more, click here.

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SC MEDIA

SC MEDIA Oct 13    Article

Community Member

Visit SEMA Booth 16121 – your ONE STOP SHOP for the best in Collision Repair!

 

SEMA Booth 16121 – your ONE STOP SHOP to tap into years of experience and check out some of the best equipment in collision repair!

ADVANCED MEASUREMENT SYSTEMS is partnering with M1M EQUIPMENT and AUTOBODY FLAT RACK to exhibit some of the finest and most affordable collision repair products at SEMA 2017. Come visit us at Booth # 16121 or bring your customers to the booth to check out both SPECTRE™ and ECLIPSE™. You will benefit from the more than 150 years of automotive experience first-hand. Interact with the equipment as we will have two frame machines, both AMS measuring systems, and a new optional front-end alignment system available to check out right in the booth! 

Just recently featured on Mot... Read More

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Do You Need a Quick New Idea That Will Give You a Competitive Edge?

When your business is running at top performance, you look back and realize all the hard work it took to get there. It takes years to become an overnight success!  You got there by making big improvements early on and now you are making small tweaks that continue to build your differentiation in the marketplace.

In a recent Town Hall Academy, we provided tips and ideas that would give your shop an edge. There are many simple, tried and true ideas that shop owners have implemented that will continue to build your business into the preferred service center in your community.

Many of the ideas shared on the Academy focus on the customer experience. No argument that clean restrooms are a must but women’s toiletries and super clean, ala the Ritz, would be creating differentiation to a new level. Smartphone charging stations for your customers and fresh baked cookies make your shop the talk of the town.

Becoming a certified child seat installer, offering free car washes, wiping off the dash and cleaning windows are opportunities that will create loyalty from these unexpected services.

This Academy has twenty-one tips on getting you an edge. Warning, don’t just listen to them without a commitment to take at least one idea and implement it. You’ll create a trend of differentiation that your people will help continue.

Find a key idea and implem... Read More

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Women Power. The Story behind “Girls In The Garage”.

Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store.  He grew it to be number one out of 900 in the country. He had a knack for success.  LISTEN HERE.

After building a partnership network of transmission stores Kevin settled on one eleven bay shop and that is his showcase for Girls In The Garage; one of the most unique women’s car care clinics in the country.

Kevin tells you his startup story with Girls In The Garage and the evolution to what it is today. If you just pick up one smart or cool idea and you start your women’s clinics, you will have made a great move to help lift the image of our beloved aftermarket.

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Your Chance to Chat with Mitchell 1’s Ben Johnson

Want some one-on-one time with a leading expert on automotive repair and auto shop management software who can help you – and other technicians – get a leg up?

While it might not be one-on-one exactly, join us for a Facebook Live event with Ben Johnson, director of product management for Mitchell 1. This exclusive event is your chance to talk with Johnson and learn about ways you can simplify your search for repair information online as well as gain insight into some of the powerful diagnostic features in ProDemand. Ben will outline some tips and vision into best practices for finding quality, accurate information quickly, especially when diagnosing multiple trouble codes. Plus, he will answer your questions during the event.

To join the event, just log onto Facebook at 7:30 p.m. ET on Tuesday, Oct. 17, and go to the Motor Age page. From there, it’s easy! Simply watch the live video playing and enter any question or comment you have in the comments section. Additionally, you can join the preferred guest list here to download a calendar reminder for the event.

Even better is that when youRead More

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Chelsea Frey

Chelsea Frey Oct 10    Article


UBM

Snap-on, Gateway Technical College partner with WorkingNation on national campaign

Snap-on and Gateway Technical College partnered with WorkingNation, a new national campaign dedicated to helping Americans prepare for a rapidly changing labor market. WorkingNation has created a mini-documentary video about the the state-of-the-art Horizon Center for Transportation Technology in Kenosha, Wisc. The facility is producing graduates with Snap-on and Fiat Chrysler Automobiles certifications, making them valuable candidates for the job market. The video is being released as an episode in a series called “Do Something Awesome.” The “Do Something Awesome” series profiles solutions-focused programs across the country that are helping to create a workforce that is FutureProof (preparing workers and students for the impending jobs crisis).

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Karen Cover

Karen Cover Oct 06    Article


UBM

"Who Pays for What" summer survey findings released

About 51 percent of shops say they are paid “always” or “most of the time” to pressure test and purge a vehicle cooling system when necessary as part of a repair, yet more than 40 percent of shops acknowledge never having billed for this not-included procedure.

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Do You Have a Sales Culture or an Automotive Culture at Your Service Counter?

Jason Servidio, Vice-President of Transformers Institute found his calling as a service advisor. He then realized his passion for teaching sales training. Today he teaches service advisors how to be at the top of their craft. LISTEN HERE.
 
He also shares his simple yet important retention tactic and his view of the number of service advisors to technicians needed to run a successful relationship building shop.

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Supplier Loyalty: The Service Professional Perspective

The Strength of Supplier Loyalty is Based in Relationships and Providing the Needs of the Service Professional. LISTEN HERE.
 
This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill Nalu, John Bridgwater and John Eppstein bring their insights as shop owners to the discussion.
 
Having a strong first call relationship is earned by the supplier. The panel discusses trust, part quality, service, warranty and training as all incumbent reasons they support their supplier.

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